Your privacy matters to us. This policy explains exactly what personal data zzok collects when you use our platform, how we use it, who we share it with, and what rights you have over your own information. We keep it plain and straightforward — no legal jargon where it can be avoided.
Six principles that guide how zzok handles your personal information every single day.
All personal data stored by zzok is protected with industry-standard AES-256 encryption. Your account details, transaction history, and identity documents are never stored in plain text on our servers.
zzok does not sell, rent, or trade your personal data to any third party for marketing purposes. Your information is used only to operate your account and improve your experience on the platform.
zzok does not store your bKash, Nagad, or Rocket credentials on our servers. Payment data is handled directly by the respective payment providers under their own security protocols.
zzok only collects the personal data that is strictly necessary to operate your account, process your transactions, and comply with our legal obligations. We do not collect data we do not need.
zzok retains your personal data only for as long as it is needed for the purpose it was collected, or as required by applicable law. When data is no longer needed, it is securely deleted or anonymised.
You have the right to access, correct, or request deletion of your personal data at any time. zzok responds to all data rights requests within 30 days. Contact us at [email protected] to exercise your rights.
This Privacy Policy applies to the zzok platform, accessible at zzok.club ("the Platform"). zzok is an online gaming platform operated for players in Bangladesh. When this policy refers to "zzok", "we", "us", or "our", it means the operator of the zzok platform.
zzok is the data controller for the personal information you provide when you register, deposit, play games, or contact our support team. This means zzok is responsible for deciding how and why your personal data is processed.
If you have any questions about this Privacy Policy or about how zzok handles your personal data, you can contact us at any time at [email protected]. We aim to respond to all privacy-related enquiries within 5 business days.
Scope: This Privacy Policy applies to all users of the zzok platform, including visitors who have not yet registered an account. By using the zzok platform, you acknowledge that you have read and understood this policy.
zzok collects personal data in several ways — directly from you when you register or contact us, automatically when you use the platform, and from third-party payment providers when you make a deposit or withdrawal. Here is a breakdown of what we collect and why.
| Category | Data Collected | When Collected |
|---|---|---|
| Account Data | Full name, date of birth, email address, phone number, username | At registration |
| Identity Verification | Government-issued ID, proof of address, selfie (where required) | Before first withdrawal or upon request |
| Transaction Data | Deposit amounts, withdrawal amounts, transaction timestamps, payment method type | Each time you deposit or withdraw |
| Gaming Activity | Games played, bet amounts, win/loss history, session duration | During gameplay |
| Technical Data | IP address, device type, browser type, operating system, session logs | Automatically on each visit |
| Communications | Support chat transcripts, emails sent to zzok, feedback submitted | When you contact us |
zzok does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where this is strictly necessary for responsible gaming purposes (for example, if you disclose a gambling-related health concern to our support team).
zzok uses the personal data we collect for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected. Here is how your data is used at zzok:
Marketing Opt-Out: If you no longer wish to receive promotional communications from zzok, you can unsubscribe at any time by contacting [email protected] or by using the unsubscribe link in any marketing email we send you.
zzok processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:
zzok does not sell your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the specific purpose.
Third-Party Standards: All third parties with whom zzok shares personal data are required to handle that data securely and in accordance with applicable privacy laws. zzok does not permit third parties to use your data for their own marketing purposes.
When you make a deposit or withdrawal at zzok using bKash, Nagad, or Rocket, your payment credentials — including your mobile wallet number and PIN — are entered directly into the payment provider's interface. zzok does not receive, store, or have access to your payment credentials.
zzok does retain a record of your transaction history, including deposit amounts, withdrawal amounts, timestamps, and the payment method type used (for example, "bKash"). This transaction data is stored securely and is used to maintain your account balance, resolve disputes, and comply with our financial record-keeping obligations.
zzok uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how players use our services. A cookie is a small text file that is stored on your device when you visit the zzok platform.
We use the following types of cookies on the zzok platform:
You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies will affect the functionality of the zzok platform and may prevent you from logging in or accessing your account.
zzok retains your personal data for as long as it is necessary for the purpose for which it was collected, or as required by applicable law. The following retention periods apply:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Data | Duration of account + 5 years after closure | Legal and regulatory compliance |
| Transaction Records | 5 years from transaction date | Financial record-keeping obligations |
| Identity Documents | 5 years from verification date | Anti-money laundering regulations |
| Gaming Activity Logs | 3 years from last activity | Dispute resolution and responsible gaming |
| Support Communications | 3 years from last communication | Quality assurance and dispute resolution |
| Technical / Session Logs | 12 months | Security monitoring and fraud prevention |
When your personal data is no longer required, zzok will securely delete it or anonymise it so that it can no longer be linked to you. Anonymised data may be retained indefinitely for statistical and analytical purposes.
As a user of the zzok platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days of receiving your request.
Request a copy of the personal data zzok holds about you.
Ask us to correct any inaccurate or incomplete personal data.
Request deletion of your personal data where it is no longer necessary for us to retain it.
Ask us to restrict processing of your data in certain circumstances.
Receive your personal data in a structured, machine-readable format.
Object to processing of your data based on legitimate interests or for direct marketing.
Note: Some rights are subject to limitations. For example, we may not be able to delete data that we are legally required to retain. We will always explain our reasoning if we are unable to fulfil a request in full.
The zzok platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account at zzok or provided us with personal data, please contact us immediately at [email protected].
Upon receiving a verified report that a minor has registered at zzok, we will close the account immediately, delete all associated personal data, and return any deposits made to the payment method used, in accordance with our Terms and Conditions.
zzok takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:
While zzok takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password for your zzok account and never share your login credentials with anyone.
Security Incident: If you suspect that your zzok account has been accessed without your authorisation, contact [email protected] immediately. We will investigate and take appropriate action as quickly as possible.
zzok may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make changes, we will update the "Last updated" date at the top of this page.
Where changes are material — meaning they significantly affect how we use your personal data or your rights — we will notify you by email or via an in-platform notification before the changes take effect. Your continued use of the zzok platform after updated terms have been published constitutes your acceptance of the revised Privacy Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how zzok protects your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way zzok handles your personal data, please get in touch with us. We take all privacy enquiries seriously and will respond promptly.
Data Rights Requests: When submitting a data rights request, please include your registered email address and a brief description of your request. We may need to verify your identity before processing the request to protect your account security.