zzok Terms and Conditions

01 Introduction

These Terms and Conditions ("Terms") govern your access to and use of the zzok platform, available at zzok.club ("the Platform"). By registering an account, making a deposit, or playing any game at zzok, you confirm that you have read, understood, and agreed to these Terms in full.

zzok is an online gaming platform designed for players in Bangladesh. All services are provided in Bangladeshi taka. These Terms apply to all users of the zzok platform regardless of how they access it — whether through a desktop browser, mobile browser, or the zzok app.

If you do not agree with any part of these Terms, you must not use the zzok platform. If you have questions about anything in these Terms before registering, please contact the zzok support team at [email protected] before creating an account.

02 Eligibility

To register and use the zzok platform, you must meet all of the following eligibility requirements at the time of registration and at all times while your account remains active:

• You must be at least 18 years of age.
• You must be a resident of a jurisdiction where online gaming is not prohibited by applicable law.
• You must not be a current employee, contractor, or immediate family member of an employee or contractor of zzok.
• You must not have been previously excluded or banned from the zzok platform.
• You must be registering on your own behalf and not on behalf of any third party.
• You must not be subject to any self-exclusion agreement that covers the zzok platform.

zzok reserves the right to request proof of age and identity at any time. If a player is found to be under 18 years of age, their account will be closed immediately, all winnings will be forfeited, and any deposits made will be returned to the payment method used.

03 Account Registration

Each player is permitted to hold one account at zzok. Duplicate accounts are not permitted. If zzok identifies that a player holds more than one account, all duplicate accounts will be closed and any balances in those accounts may be forfeited.

When registering at zzok, you must provide accurate and complete information. This includes your full legal name, date of birth, and a valid contact method. You must update your account information promptly if any of it changes.

You are responsible for maintaining the confidentiality of your zzok account credentials. You must not share your username or password with any other person. zzok will never contact you to ask for your password. If you believe your account has been accessed without your authorisation, contact zzok support immediately.

• One account per person, per household, per device, and per IP address.
• Account credentials must not be shared with any third party.
• zzok reserves the right to verify your identity before processing any withdrawal.
• Accounts that have been inactive for 12 consecutive months may be subject to a monthly inactivity fee as permitted by applicable law.

04 Deposits and Payments

zzok accepts deposits in Bangladeshi taka via bKash, Nagad, and Rocket. All deposits are credited to your zzok account balance instantly upon confirmation from the payment provider. zzok does not charge any fees on deposits.

The minimum deposit amount at zzok is stated on the deposit page within your account. Deposits must be made from a payment account that belongs to you. zzok does not accept deposits from third-party payment accounts.

• Accepted payment methods: bKash, Nagad, Rocket.
• All transactions are processed in Bangladeshi taka (BDT).
• No currency conversion fees are applied by zzok.
• Deposits must originate from a payment account registered in your own name.
• zzok reserves the right to request verification of your payment method before processing a withdrawal.

05 Withdrawals

Withdrawals at zzok are processed to the same payment method used for your most recent deposit. You may only withdraw funds to a payment account registered in your own name. zzok does not process withdrawals to third-party accounts.

Before your first withdrawal is processed, zzok may require you to complete identity verification. This is a standard procedure to protect your account and comply with our security obligations. You will be asked to provide a copy of a valid government-issued ID and proof of your payment method.

• Withdrawals are processed within 24 hours of approval in most cases.
• Identity verification may be required before the first withdrawal.
• Withdrawals must be made to a payment account in your own name.
• zzok does not charge withdrawal fees, though your payment provider may apply their own charges.
• Bonus funds cannot be withdrawn until the applicable wagering requirement has been fully met.
• zzok reserves the right to delay a withdrawal pending verification of the transaction.

06 Bonuses and Promotions

zzok offers bonuses and promotions to both new and existing players from time to time. All bonuses are subject to the specific terms stated at the time the bonus is offered, as well as the general bonus rules set out in this section.

Bonus funds are credited to a separate bonus balance within your zzok account. Bonus funds cannot be withdrawn directly. They must first be converted to real money by meeting the wagering requirement attached to the bonus. The wagering requirement specifies how many times the bonus amount must be wagered before it becomes withdrawable.

• Each bonus offer will state its own wagering requirement, eligible games, and expiry period.
• Wagering requirements must be met within the stated time period or the bonus will expire and be removed from your account.
• zzok reserves the right to withdraw any bonus offer at any time before it has been claimed.
• Only one bonus may be active at a time unless the specific bonus terms state otherwise.
• Bonuses are intended for personal recreational use only. Any attempt to exploit bonuses through coordinated play, multiple accounts, or any other method will result in bonus cancellation and may result in account suspension.
• zzok reserves the right to amend or cancel any bonus if it determines that the bonus has been claimed in bad faith or in violation of these Terms.

07 Game Rules

All games available at zzok — including Keno, Blackjack, Rave Party Fever, Double Fortune, Monster Triple, Blocky Block, and West Hunter Bingo — operate using certified random number generators. Game outcomes are determined entirely by the RNG and are not influenced by any external factor, including bet size, account history, or time of play.

The rules displayed within each game on the zzok platform are the definitive rules for that game. In the event of any discrepancy between the in-game rules and any other description of the game, the in-game rules take precedence.

• All game outcomes at zzok are final once confirmed by the game system.
• Technical malfunctions void all pays and plays for the affected round.
• If a game round is interrupted due to a technical issue, zzok will restore the game to its state immediately before the interruption where possible.
• zzok reserves the right to void any game round where it determines that a technical error has affected the outcome.
• Players must not use any software, tool, or method to gain an unfair advantage in any game at zzok.

08 Prohibited Conduct

The following conduct is strictly prohibited at zzok. Engaging in any of the following may result in immediate account suspension, forfeiture of balance, and referral to relevant authorities where applicable:

• Registering more than one account at zzok.
• Providing false or misleading information during registration or verification.
• Using the zzok platform for any money laundering or fraudulent activity.
• Attempting to exploit technical errors, glitches, or vulnerabilities in the zzok platform or any game.
• Using automated software, bots, or scripts to interact with the zzok platform or any game.
• Colluding with other players to gain an unfair advantage in any game.
• Abusing the bonus system through coordinated play, multiple accounts, or any other method.
• Threatening, harassing, or abusing zzok staff or other players.
• Attempting to access another player's account without their authorisation.

09 Account Suspension and Closure

zzok reserves the right to suspend or close any account at any time, with or without prior notice, if it determines that the account holder has violated these Terms or if it has reasonable grounds to suspect fraudulent, abusive, or illegal activity.

If your account is suspended or closed due to a violation of these Terms, any balance in your account at the time of closure may be forfeited. zzok will notify you of the reason for closure where it is legally permitted to do so.

You may close your zzok account at any time by contacting support at [email protected]. If you close your account voluntarily, any real money balance remaining in your account will be returned to your registered payment method after any applicable verification checks have been completed.

• Voluntary account closure requests are processed within 5 business days.
• Real money balances are returned to the player's registered payment method upon voluntary closure.
• Bonus balances are forfeited upon account closure regardless of the reason for closure.
• Closed accounts cannot be reopened. A new registration will be required if you wish to return to zzok after voluntary closure.

10 Responsible Gaming

zzok is committed to promoting responsible gaming. We provide a range of tools to help players manage their gaming activity, including deposit limits, session time reminders, and self-exclusion options. These tools are available within your zzok account settings.

If you feel that your gaming is becoming a problem, we encourage you to use the self-exclusion tool available in your account, or to contact zzok support to have restrictions applied to your account. zzok takes problem gambling seriously and will act promptly on any request for assistance.

• Deposit limits can be set on a daily, weekly, or monthly basis.
• Session time reminders can be configured within your account settings.
• Self-exclusion periods of 30 days, 90 days, 6 months, or 1 year are available.
• During a self-exclusion period, your account will be suspended and you will not be able to log in or receive promotional communications from zzok.
• Self-exclusion requests take effect immediately upon confirmation.

11 Privacy and Data

zzok collects and processes personal data in accordance with our Privacy Policy, which is available at zzok.club/privacy-policy. By registering at zzok, you consent to the collection and processing of your personal data as described in the Privacy Policy.

zzok uses your personal data to operate your account, process transactions, verify your identity, provide customer support, and comply with our legal obligations. We do not sell your personal data to third parties.

• Personal data is stored securely using industry-standard encryption.
• zzok does not store payment credentials on its servers.
• You have the right to request access to, correction of, or deletion of your personal data by contacting [email protected].
• Data retention periods are set out in the zzok Privacy Policy.

12 Limitation of Liability

To the fullest extent permitted by applicable law, zzok's total liability to you in connection with your use of the platform shall not exceed the total amount deposited by you in the 30 days preceding the event giving rise to the claim.

zzok is not liable for any loss of profits, loss of data, indirect, incidental, or consequential damages arising from your use of the platform, even if zzok has been advised of the possibility of such damages.

• zzok is not responsible for losses arising from technical failures outside of its reasonable control.
• zzok is not responsible for losses arising from a player's failure to keep their account credentials secure.
• zzok is not responsible for any tax obligations that arise from winnings. Players are responsible for understanding and meeting their own tax obligations.

13 Changes to These Terms

zzok reserves the right to update or amend these Terms at any time. When changes are made, the updated Terms will be published on this page with a revised "Last updated" date. Where changes are material, zzok will notify registered players by email or via an in-platform notification.

Your continued use of the zzok platform after updated Terms have been published constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you must stop using the platform and may close your account by contacting [email protected].

14 Contact Us

If you have any questions about these Terms and Conditions, or if you need to raise a complaint or dispute, please contact the zzok support team using the details below. We aim to respond to all enquiries within 24 hours.

• Email: [email protected]
• Support is available 24 hours a day, 7 days a week.
• For account-specific queries, please have your registered email address and account ID ready when you contact us.